1. Cancellation & Refund Policy

• You may cancel your order up to 24 hours before the scheduled delivery or event time for a partial refund.
• Cancellations made within 24 hours or after preparation has started may not be eligible for a refund.
• Custom or bulk orders may require a non-refundable advance.
• If eligible, refunds will be processed to the original payment method within 7 business days.
• To request a cancellation, contact us at support@elakoot.in or call us at +91-XXXXXXXXXX.

2. Shipping & Delivery Policy

• We provide food delivery across Cheroor, Thrissur and nearby areas.
• Deliveries are made according to the time slot selected during booking.
• Large event catering includes on-site setup and service (if agreed upon).
• Please ensure someone is present to receive the order at the scheduled time.
• We will notify you in case of unexpected delays due to traffic, weather, or other issues.

3. Customer Support

• If you have any concerns, feedback, or complaints, our support team is here to help.
• You can reach us via phone, email, or the contact form on our website.
• We aim to resolve issues as quickly and fairly as possible.

Contact Us

Email: elakootcheroor@gmail.com
Phone: +919895539259
Address: Cheroor, Thrissur, Kerala